Auditors learn a lot of useful methods and techniques, which are very effective for analyzing and solving problems. One of my most favorable techniques for the important task of root cause analysis is called „The 5 Whys“.
„Asking “Why?” may be a favorite technique of your three year old child in driving you crazy, but it could teach you a valuable Six Sigma quality lesson. The 5 Whys is a technique used in the Analyze phase of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology. It is a great Six Sigma tool that does not involve data segmentation, hypothesis testing, regression or other advanced statistical tools, and in many cases can be completed without a data collection plan.
By repeatedly asking the question “Why” (five is a good rule of thumb), you can peel away the layers of symptoms which can lead to the root cause of a problem. Very often the ostensible reason for a problem will lead you to another question. Although this technique is called “5 Whys,” you may find that you will need to ask the question fewer or more times than five before you find the issue related to a problem.“
You’ll find further details including examples under the following link
http://www.isixsigma.com/tools-templates/cause-effect/determine-root-cause-5-whys/
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Veröffentlicht von Kurt Brand
I am one of the leading experts for analyzing and improving organizations with more than 30 years of experience in international high-tech companies (Siemens, HP, ThyssenKrupp). My portfolio comprises business-oriented, high-quality consulting and interim management services on executive level in the following areas:
Interim Management for CDO/CIO/CTO functions, IT Due Diligences&Maturity Checks, Strategic IT Management (IT Strategy, IT Architecture, IT Portfolio Management), Reorganization&Restructuring of IT Organizations&Processes, Optimization of IT Purchasing, IT Security Management including Cyber Security, Management of IT Governance, Risk and Compliance (GRC) as reliable basis for IT Compliance, Professional Coaching, Training and Team Building, independent Expert Opinions, professional Assessments, and Keynote Speeches.
I like complex challenges (e.g. build up new company units, restructuring, turnaround) with significant impact on the overall success of the company.
One of my hobbies is ancestry research. I can track my ancestry tree 29 generations back to the year 1368. In course of my research I found out, besides others, that one of my female ancestors, her name was Walpurga Bruebach, was beheaded and burned as a witch at the stake on Friday, October 26, 1657.
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